This Privacy Policy applies to any person who contacts Quick Key Locksmith by phone, SMS, email, web form, or in-person visit, and to anyone who visits quickkeylocksmith.top. It does not apply to information collected by third-party platforms we do not control — for example, a review platform or payment processor that you engage directly.

We collect information you voluntarily provide and a limited amount of information collected automatically when you use our website.

Information you provide

• Contact information — your name, phone number, email address, and service address.
• Service details — the type of lock, door, vehicle, or safe involved, and a description of the issue you need help with.
• Identity verification — a photo ID and one document proving occupancy or ownership of the property we service, as required by Texas locksmith regulations.
• Payment information — billing name, card number, and expiration date when you pay by card. We do not store full card numbers; they are processed by our PCI-compliant payment processor.
• Communications — SMS threads, emails, and phone call notes associated with your work order.

Information collected automatically

• Device and browser data — IP address, browser type, operating system, and device type.
• Usage data — pages visited on our site and time spent on each page.
• Cookies — small files that help our site function and, where you consent, help us understand how visitors use the site. See the Cookie Policy for details.

We use your personal information for the following purposes, and for no others without your consent:

• To provide the services you requested — dispatching a technician, confirming your address, verifying occupancy, and completing the work order.
• To communicate with you — sending the firm price quote by SMS, confirming appointments, and providing follow-up after service.
• To process payments and invoices — including payment reminders, receipts, and warranty documentation.
• To comply with legal obligations — including Texas locksmith licensing record-keeping requirements.
• To improve our service — aggregated analysis of how customers find us, what they ask for, and where we can respond faster.
• To prevent fraud — verification of identity and occupancy before opening any lock.

We share your information only with the following categories of recipients, and only as needed to fulfill the purposes described above:

• Payment processors — to charge your card and issue receipts.
• SMS and email service providers — to send appointment confirmations, quotes, and receipts to you.
• Our dispatch software — to route the closest technician to your location and share the live ETA with you.
• Legal authorities — if required by a valid subpoena, court order, or other legal process, or if necessary to investigate fraud or safety issues.
• Successors — if we are acquired, merged, or sold, your information may transfer to the successor entity as part of the transaction, under the same privacy terms.

We do not share your information with any other third party without your explicit consent.

We use a small number of first-party cookies and, where you consent, limited third-party analytics cookies to understand how our site is used. We do not use advertising cookies, cross-site tracking pixels, or behavioral advertising networks.

You can manage or disable cookies through your browser settings or through the cookie banner shown on your first visit. For a full description of what we use, see our Cookie Policy.

We retain work-order records for a minimum of seven years to comply with Texas locksmith licensing requirements and to honor our 90-day workmanship warranty. Contact information associated with active commercial accounts is retained for the duration of the business relationship and for seven years afterward.

Website usage data collected through analytics is retained for a maximum of 26 months. Cookie preferences are retained in your browser until you clear them.

If you are a Texas resident, you have the following rights under the Texas Data Privacy and Security Act (TDPSA) and applicable federal law:

• Right to know — what personal information we hold about you and how we use it.
• Right to access — a copy of the personal information we hold about you.
• Right to correct — any inaccurate personal information in our records.
• Right to delete — deletion of personal information we no longer have a legal basis to retain.
• Right to opt out — of any future sale or targeted advertising. We do not currently sell personal information or use it for targeted advertising.
• Right to non-discrimination — we will not deny service or charge different prices because you exercised a privacy right.

To exercise any of these rights, email [email protected] or call +1 (346) 366-7559. We will respond within 45 days.

We use industry-standard safeguards to protect your information, including TLS-encrypted connections for our website and dispatch software, encrypted data at rest for stored records, role-based access controls for employee access, and no storage of full payment card numbers on our systems.

No system is perfectly secure. If we become aware of a data breach affecting your personal information, we will notify you and the relevant authorities as required by law.

Our services and website are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will delete it promptly.

Our website may contain links to third-party sites — for example, Google Maps for our dispatch hub address. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting personal information.

We may update this Privacy Policy from time to time. Material changes will be announced on this page with an updated effective date and a summary of what changed. Continued use of our services after an update constitutes acceptance of the revised policy.

Questions about this Privacy Policy, or requests to exercise your rights, can be sent to:

• Email: [email protected]
• Phone: +1 (346) 366-7559
• Mail: Quick Key Locksmith LLC · 2777 Katy Freeway Service Rd · Houston, TX 77077

We aim to respond to all privacy inquiries within five business days and to fully resolve valid requests within 45 days.